FAQ

After applying for the adaptation, and communicating with us, if we may have a suitable kitten for you, we will ask you to pay a $200 deposit to reserve a place in our queue. We keep a record on all the reservations customers have made, so please wait patiently until we let you know that you can pick a kitten.

The $200 deposit is non-refundable.

The deposit is also permanently valid until you’ve picked a satisfying kitten. The amount of the deposit will be deducted from our current price when you pay the balance. If you are adopting an available kitten/cat instead of reserving for one, we still need you to pay a deposit so that we can arrange for the spay/neuter surgery and health check

To help serious families reserve their chosen kitten in a fair and efficient way, we have set the following deposit policy:

1) Deposit Amount

• The waiting list deposit for each kitten is $200 USD.

• It will be applied toward the total price and is not an extra fee.

2) How to Pay the Deposit

• We accept Zelle, bank transfer,

• Please include the kitten’s number or description in your payment note for easy reference.

3) What Does the Deposit Do?

• A kitten is only officially reserved once we receive your deposit.

• We follow a first-deposit, first-reserved system.

• If multiple families are interested in the same kitten, the family who pays the deposit first will have priority.

• Simply expressing interest without a deposit will not hold a kitten.

4) Is the Deposit Refundable?

• Deposits are non-refundable, as we will stop showing the kitten to other families once it’s reserved.

5) What if I want to meet the kitten first?

• Visiting does not guarantee the kitten will be held.

• If you wish to secure the kitten before visiting, we kindly ask for the deposit first.

• Without a deposit, we cannot promise the kitten will still be available at the time of your visit.

6) Changing or Canceling Your Reservation

• If you change your mind after paying the deposit, the deposit will not be refunded.

• If we are unable to provide the kitten due to health or unforeseen circumstances, we will assist you in selecting another suitable kitten.

Gentle Reminder:

A deposit is a commitment, both from you and from us. It ensures your kitten is lovingly held just for your family, and helps us provide the best preparation and care for their transition home. Thank you for your understanding and trust.

为了帮助认真有意向的家庭更公平、高效地预订心仪的小猫，我们设定了以下定金政策：

1）定金金额

• 每只小猫的等待名单定金为 200 美元。

• 该定金将 抵扣总价，而非额外费用。

2）定金支付方式

• 我们接受 Zelle、银行转账 等支付方式。

• 请在付款备注中注明小猫编号或特征，便于我们确认。

3）定金的作用是什么？

• 仅在我们 收到定金后，小猫才会被正式保留。

• 我们采用 先付定金、先保留 的原则。

• 若有多个家庭同时对同一只小猫有兴趣，将优先保留给最先支付定金的家庭。

• 仅表示有意向但未支付定金，不会为您保留小猫。

4）定金是否可退？

• 定金一经支付不予退还，因为我们在收到定金后会停止向其他家庭展示该小猫。

5）我想先见猫再决定怎么办？

• 到访看猫 不代表该猫会为您保留。

• 若您希望在看猫前先锁定该猫，请您先支付定金。

• 如未支付定金，我们无法承诺您来访时该猫仍然可选。

6）更改或取消预订怎么办？

• 若您在支付定金后改变主意，定金将不予退还。

• 若因健康或其他无法预见的原因，我们无法交付该猫咪，我们将协助您挑选其他合适的小猫

温馨提示：

支付定金是您与我们之间的双向承诺。这不仅是为您专属保留心爱的猫咪，也让我们能够为猫咪的顺利过渡做好充分准备。感谢您的理解与信任。

We offer three thoughtful and safe options to help you welcome your kitten home:

1) Pickup at Animal Hospital (Recommended)

You’re welcome to meet us at veterinary hospital.

• On the pickup day, your kitten will receive a second health check by the veterinarian.

• You’ll meet the doctor in person and confirm your kitten’s health condition before taking them home.

• This method ensures a safe, professional environment for a smooth handover.

2) Pickup at LAX Airport

Perfect for out-of-state families flying in.

• We’ll coordinate to meet you directly at LAX Airport for the kitten handoff.

• A full health screening will be completed before your visit.

• Health check results will be shared with you via Facetime or video before the meetup.

3) Nanny Delivery to Your Local Airport (Shipping Fee Required)

Ideal for families unable to travel.

• We can arrange a trusted pet nanny to personally escort your kitten on a flight and meet you at your nearest major airport.

• A complete health check will be done prior to departure and confirmed with you via Facetime or video.

• Shipping fees typically range from $500–$700, depending on destination and flight arrangements.

• We’ll also include a basic travel kit (food, pee pads, disposable bowls) to ensure comfort during the trip.

Note:

Whichever option you choose, we are committed to ensuring your kitten’s health and safety every step of the way.

为了让每一位家长都能安心迎接小猫回家，我们提供以下三种方式：

1）医院接猫（推荐）

欢迎您亲自前往医院接猫。

• 接猫当天，小猫将在医院完成第二次健康检查，由医生亲自确认健康状况。

• 家长可与医生当面交流，确认小猫健康后再带回家。

• 这种方式最为专业、安全，适合希望亲自确认健康的家庭。

2）洛杉矶机场（LAX）接猫

适合来自外州的家庭，飞抵洛杉矶后直接接猫。

• 我们会提前为小猫安排完整的健康检查，并通过 Facetime 或视频向您展示检查结果。

• 然后我们将在 LAX 机场与您会面，亲自交接猫咪。

3）Nanny空运至您所在城市机场（需支付运输费用）

适合无法亲自前来的家庭。

• 我们可安排专业宠物陪护人员（Nanny）全程陪同猫咪乘机，送达您所在城市的大型机场。

• 出发前小猫会完成全套健康检查，并通过 Facetime 或视频向您确认。

• 运输费用一般在 $500–$700 之间，根据目的地和航班安排略有不同。

• 我们还将为小猫准备基础旅行包（包含过渡粮、尿垫、一次性碗等），确保旅途舒适安全。

温馨提示💖：

无论您选择哪种方式，我们都会以最高标准保障小猫健康与安全，确保宝宝平安抵达、顺利融入新家。